Refund Policy

All tickets on non-refundable once the transaction is complete. Duplicate transactions are also non-refundable, because duplicate transactions prevent other customers from purchasing tickets. There will NOT be a refund for bus delay due to weather, traffic,  and mechanical issues.

Reschedule Policy

Customers can ONLY reschedule their tickets up to two hours prior to the scheduled departure time. Tickets can only be rescheduled to the same route provided by the original bus carrier (rescheduling fee may apply). Ticket can be rescheduled up to four times.

Acceptable Ticket Formats

NO1Bus accepts e-tickets as a printed copy, an email shown on a phone or other electronic devices, such as a text message displayed on a phone.

Standby Policy

If a passenger misses his/her bus, the ticket will become a standby ticket. Standby tickets can be used to board a later bus within the same scheduled day, only if there are seats available on the bus. Passengers are not allowed to board onto any earlier buses. A $10 fee may be applied when boarding the bus with a standby ticket.

Animal Policy

No animals are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e. leash, harness, or carrier). Service animals must ride in the bus within the customer's space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.